Reference

Legal clarity you can depend on

When you open an account with lion188, your deposits, withdrawals and personal data are protected by clear policies we apply every day.

Transparent withdrawal processData security standardsDirect support contact

Explore the Lobby Read FAQ

How we protect your account and funds

lion188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with lion188 is yours to manage. Deposits made via DANA, OVO, GoPay, QRIS or bank transfer are received into our operator account and held until you withdraw or play. Withdrawals are processed by verifying your account identity and payment method; where local law permits,

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we complete most requests within one business day. Your personal data — email, phone, banking details — is encrypted in storage and shared only with payment processors and where law requires. We keep account records for seven years after closure for regulatory compliance. Access to your
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account depends on local law; eligibility and game availability vary by region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Contact lion188 for account or legal questions

Team online

Live chat

Open the chat widget in the bottom corner of your account lobby. Our team replies in English and Indonesian during 24-hour shifts; peak response time is under 5 minutes.

Email support

Send details to our legal inbox; we log every request and reply within 48 hours. Include your account ID and a clear description of your concern.

Account settings

Navigate to Profile > Security > Contact Preferences to update your communication method, preferred support language, or request account information.

HOW WE HANDLE YOUR DATA

Security, retention and your account control

Encryption in transit

Every payment and login uses TLS 1.2 encryption. Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end before leaving your device.

Data retention

We keep your account records for seven years after you close your account, or as local law requires — whichever is longer — then securely delete them.

Your withdrawal rights

Request a full withdrawal of your account balance at any time. We verify your identity and process the transfer to your registered payment method without delay.

Identity verification

When you open an account or request a large withdrawal, we ask for photo ID and proof of address. This protects your account from fraud and meets our compliance obligations.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to measure site performance. You can disable them in your browser; some features may not work.

Request your data

Email us to request a copy of all personal data we hold on your account. We compile and send it within 30 days in a readable format.

Your account and data — common questions

We process any remaining balance as a withdrawal to your registered payment method. Your account data is retained for seven years for regulatory purposes, then deleted. You can request a data export before or after closure.

Yes. Contact our support team with your transaction ID and bank reference. We investigate all claims within 5 business days and work with your bank or DANA, OVO, GoPay and QRIS partner to resolve discrepancies.

We recommend logging out after each session on shared devices. Use a strong password and enable two-factor authentication in your security settings to protect your account from unauthorised access.

Only our compliance, payment and customer-support teams access your data. We never sell your information. Payment processors and local authorities may view it where law requires.

Most withdrawals clear within one business day. QRIS and GoPay typically arrive within 4 hours; DANA and OVO within 24 hours. Delays may occur on weekends or public holidays.

Change your password immediately and contact our live chat. We lock your account, review recent activity and help you regain access. Enable two-factor authentication to prevent future breaches.

Our legal posture and access depend on local law. We operate under policies designed to comply where we are permitted to offer our service. Your eligibility and game availability depend on local law.

Legal clarity you can depend on

Contact lion188 for account or legal questions

Live chat

Email support

Account settings

Security, retention and your account control

Encryption in transit

Data retention

Your withdrawal rights

Identity verification

Cookie and tracking

Request your data

Your account and data — common questions

01 What happens if I close my account?

02 Can I dispute a withdrawal or deposit?

03 Is my account secure if I use a shared device?

04 Who can access my personal information?

05 How long does a withdrawal to DANA, OVO, GoPay or QRIS take?

06 What should I do if my account is compromised?

07 Does lion188 comply with Indonesian regulations?

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