Reference

Terms & Conditions That Protect Your Account

When you open an account with us, our terms set out exactly how deposits, withdrawals, and gameplay work.

Account verification process explainedPayment and withdrawal timelinesDispute resolution paths

Core Terms Covering Your Play

lion188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you register, fund your account, place wagers, and request payouts. Account access and eligibility depends on local law in your region. We require accurate identification at signup and before any withdrawal to meet anti-fraud standards. Deposits via DANA, OVO, GoPay and QRIS

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usually clear in under a minute; withdrawals are processed within 24 hours after identity verification. You agree to play within the bounds set by each game's rules, and we reserve the right to suspend accounts showing signs of unusual activity or breach of our terms. All
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disputes are handled through our support team first; if unresolved, they move to formal dispute channels where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Reach Us About Your Account Terms

If you have questions about how our terms apply to your account, or if you think a transaction doesn't match what the terms promise, our support team is ready to explain. We're here on multiple channels during extended hours to walk through any clause, withdrawal rule, or account policy that isn't clear.

Team online

Live Chat Support

Open the chat widget in your account lobby any time; our team responds during business hours and addresses term questions on the spot.

Email Support

Send a detailed question about terms to our support email; we reply within 24 hours with a full explanation and next steps.

In-Lobby Help Centre

Browse term summaries, FAQ entries, and policy clarifications directly in the Help section of your account dashboard.

ACCOUNT SECURITY & DATA

How We Protect Your Information Under These Terms

Our terms include strict data-handling rules: we encrypt your payment details, store identity documents securely, and never share your account information with third parties without your written consent.

Encryption & Storage

All deposits, withdrawals, and personal data are encrypted end-to-end. Payment card details are never stored on our servers after the transaction clears.

Session Cookies

We use functional cookies to keep you logged in and remember your game preferences. Analytical cookies help us see which features players use most; you can opt out.

Two-Factor Authentication

Enable 2FA in your account settings to add a second security layer. You'll verify withdrawals and login attempts via your registered phone number.

Data Retention

We keep your account records, transaction logs, and game history for 7 years in line with local regulations. Request deletion or export through support.

Account Closure

Close your account permanently by contacting support. Your data will be retained for the legal retention period, then securely destroyed.

Dispute Requests

Disagree with a charge or transaction? Email support with your account ID and transaction details; we'll investigate within 5 business days.

Frequently Asked Questions About Our Terms

Contact our support team with your registered email and phone number. We'll verify your identity and reset your password or restore access within 24 hours. You can also initiate a password reset link from the login page if you remember your registered email.

You can withdraw at any time once your account is verified. Withdrawals are processed within 24 hours of approval. Minimum and maximum withdrawal amounts depend on your payment method—check the withdrawal screen for limits. DANA, OVO, GoPay and QRIS all support fast payouts.

Our terms forbid you from opening more than one account. If we detect duplicate accounts linked to the same person or device, we'll suspend all accounts and hold any funds pending investigation. Use one account per household.

Report the issue to support within 14 days of the transaction. Provide your account ID, the transaction date, and a clear description of the problem. Our team will investigate and respond with findings and any corrective action within 5 business days.

Account access and eligibility depends on local law. We serve players across Indonesia; some regions may have additional requirements. At signup, confirm you meet local eligibility criteria. If you're unsure, contact support with your region or city name.

Inactive accounts remain open and your balance is preserved. There is no inactivity fee. If you forget your login details after a long absence, request a password reset or contact support to regain access to your funds.

Yes. Go to your account settings and select 'Download Data' or 'Export History.' We'll compile a complete record of deposits, withdrawals, and gameplay within 3 business days and send it to your registered email as a secure PDF or CSV file.

Terms & Conditions That Protect Your Account

How to Reach Us About Your Account Terms

Live Chat Support

Email Support

In-Lobby Help Centre

How We Protect Your Information Under These Terms

Encryption & Storage

Session Cookies

Two-Factor Authentication

Data Retention

Account Closure

Dispute Requests

Frequently Asked Questions About Our Terms

01 What happens if I forget my password or lose account access?

02 Can I withdraw money at any time, or are there restrictions?

03 What are the rules around multiple accounts?

04 How do I dispute a charge or incorrect withdrawal amount?

05 Are there geographic restrictions on who can open an account?

06 What happens to my account if I don't log in for a long time?

07 Can I request a copy of my account history or transactions?

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